Solved by a verified expert :Innovation through Quality
Chapter 8 Case: Innovating through quality: Does developing a new program make sense?
What are the underlying assumptions that drive the VP?s interest in an appropriateness criteria program?
How can she/he explore or test those assumptions?
What environmental events could change those assumptions?
Burns, et (2012). Shortell and Kaluzny’s health care management: Organization, design, and behavior. Clifton Park, NY: Delmar Cengage Learning
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